MTD Facilities Limiting Public Access
UPDATED 8/11/2020 - MTD is taking additional measures to protect the health and safety of our passengers, visitors, and employees. The District suspended fare enforcement on all of our services beginning Tuesday, March 17 to eliminate the exchange of cash, coin, and transfers between our passengers and Operators, and on March 25, instituted rear-door-only boarding. MTD’s Illinois Terminal is also taking steps to minimize the exchange of materials between our visitors, passengers, and employees.
Illinois Terminal’s Customer Service Center (45 E University Ave, Champaign) continues to operate, but with the counter gate lowered to minimize contact. Annual and Monthly Pass sales are suspended until further notice. Individuals seeking to obtain a DASH Card, or to renew a DASH Card, must do so by mail. To get more information about obtaining or renewing DASH Cards, call 217.384.8188, send us questions by email at email@example.com, or Contact Us here.
A DASH Card is not required to access MTD’s ADA Paratransit Service. Passengers may still call 217.384.8188 to request an ADA application be mailed to their home, and MTD is still accepting and reviewing new applicants. A DASH Card is required to access the Half Fare Cab Program. MTD is continuing to work with and reimburse local cab companies to maintain this program. The program is currently operating with only one cab company.
Illinois Terminal Customer Service representatives continue to answer questions, provide resources, manage and return lost items, and support the services of other Illinois Terminal tenants like Danville Mass Transit District and Peoria Charter.
MTD’s Administration & Operations Facility (1101 E University Ave, Urbana) is closed to the public until further notice. Again, to minimize contact between visitors and employees, MTD is asking passengers and community members to please call in their inquiries (217.384.8188) or reach out to our Customer Feedback email (firstname.lastname@example.org) for assistance. Deliveries vital to our service will continue to be allowed and received.
This facility’s Customer Service representatives are continuing to answer and direct incoming calls to 217.384.8188, provide trip planning and real-time information, schedule and book ADA Paratransit rides, intake lost item reports, and provide resources to those who call.
MTD thanks our passengers, visitors, and community members for adapting to these limitations.
Originally published March 17, 2020