MTD Facilities Limiting Public Access
Effective Wednesday, March 18, MTD is taking additional measures to protect the health and safety of our passengers, visitors, and employees. The District suspended fare enforcement on all of our services beginning Tuesday, March 17 to eliminate the exchange of cash, coin, and transfers between our passengers and Operators. To that effect, MTD’s Illinois Terminal is taking steps to minimize the exchange of materials between our visitors, passengers, and employees.
Illinois Terminal’s Customer Service Center (45 E University Ave, Champaign) will continue to operate but with the counter gate lowered to minimize contact. Annual and Monthly Pass sales are suspended until further notice. Individuals seeking to obtain a DASH Card, or to renew a DASH Card, will not be able to do so until further notice.
A DASH Card is not required to access MTD’s ADA Paratransit Service. Passengers may still call 217.384.8188 to request an ADA application be mailed to their home, and MTD is still accepting and reviewing new applicants. A DASH Card is required to access the Half Fare Cab Program. MTD is continuing to work with local cab companies to maintain this program, but the program is unable, at this time, to admit new riders.
Illinois Terminal Customer Service representatives will continue to answer questions, provide resources, manage and return lost items, and support the services of other Illinois Terminal tenants like Danville Mass Transit District and Peoria Charter.
MTD would like passengers who travel between Danville and Champaign-Urbana to take note that, effective Monday, March 23, until further notice, Danville Mass Transit’s 10 Danville-Champaign shuttle will not be in operation.
MTD’s Administration & Operations Facility (1101 E University Ave, Urbana) is closed to the public until further notice. Again, to minimize contact between visitors and employees, MTD is asking passengers and community members to please call in their inquiries (217.384.8188) or reach out to our Customer Feedback email (firstname.lastname@example.org) for assistance. Deliveries vital to our service will continue to be allowed and received.
This facility’s Customer Service representatives are continuing to answer and direct incoming calls to 217.384.8188, provide trip planning and real-time information, schedule and book ADA Paratransit rides, intake lost item reports, and provide resources to those who call.
MTD thanks our passengers, visitors, and community members for adapting to these limitations.