Accessibility Policy Adopted: December 8, 2021

1 - Policy Statement

All of MTD’s web pages, applications, and digital content, subject to exceptions enumerated in this policy, must be made accessible to the widest range of users by ensuring adherence to the most current web accessibility standards.

2 - Scope of Policy

This policy applies to any new, updated, or existing content on MTD.org, any new or updated content on any other public website provided by the Champaign-Urbana Mass Transit District (MTD), and third party applications procured by MTD.

3 - Web Accessibility Coordinator

The Special Services Manager will act as a Web Accessibility Coordinator. The Web Accessibility Coordinator will act as a single point of contact for accessibility concerns, feedback, and information within MTD.

4 - Accessibility Statement

MTD will ensure that the following accessibility statement is available on MTD.org:

MTD is committed to ensuring that its website and mobile applications are accessible to individuals with disabilities. All pages on our website and all mobile applications will meet Web Content Accessibility Guidelines (“WCAG”) 2.1 Level AA conformance. Please report accessibility issues to MTD’s Web Accessibility Coordinator, <coordinator name> at accessibility@mtd.org.

5 - Accessibility of Digital Content

5.1 - MTD Produced Applications

MTD requires that all publicly accessible websites and apps developed by MTD, comply with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA conformance.

When developing any website or application, MTD will conduct an accessibility audit as a part of the development process. For any large-scale changes to existing web applications, or large or complex new applications, MTD will retain the services of professional consultants with expertise in web accessibility. When a professional audit is not deemed necessary, MTD will conduct an accessibility audit using internal resources.

The Web Accessibility Coordinator, in consultation with the Software Development Manager, is responsible for determining if a professional audit is necessary.

5.2 - MTD Produced Digital Content

MTD will ensure that all digital content such as images, maps, and videos, produced by MTD meet WCAG 2.1 AA success criteria.

This includes ensuring that images shared on social media have accessible descriptive text, that all videos produced by MTD are close captioned, and that maps produced by MTD are provided in an accessible format.

5.3 - Third Party Digital Content

When procuring digital products such as mobile applications, web applications, and software as a service, if intended for public use, MTD will require in its procurement process that applications adhere to WCAG 2.1 AA success criteria.

If an accessibility problem is discovered with a third party app, the Web Accessibility Coordinator or designee will immediately contact the software vendor and alert them to the issue. If the software vendor is unable or unwilling to fix the accessibility issue in a timely manner, MTD will explore all alternative options such as replacing the application with an alternative or dropping the application altogether.

6 - Accessibility Complaints

When web accessibility feedback, comments, or complaints are received, they must be logged into MTD’s customer feedback system by the Customer Support Specialist or qualified Supervisor. Additionally, any web accessibility feedback received by MTD, must immediately be shared with the Web Accessibility Coordinator, Software Development Manager, Customer Service Director, and Chief of Staff.

Within seven (7) business days of receiving accessibility feedback, the Web Accessibility Coordinator will organize a meeting with the Software Development Manager and Customer Support Specialist to discuss the feedback and formulate a response. At this meeting, MTD staff will determine what action is required to address the accessibility feedback. These actions may include user training, software fixes, or auditing by internal or external accessibility auditors.

Within 10 business days of receiving accessibility feedback, the Customer Support Specialist will respond to the complainant outlining MTD’s planned response and requesting follow-up information if needed.
The Web Accessibility Coordinator will keep a log of all web accessibility feedback MTD receives and MTD’s response and resolution to the feedback.

7 - Accessibility Training

All relevant staff (see Figure 1) will be trained on web accessibility within six (6) weeks of their start date. This training shall include this policy, and any additional training videos outlined in Figure 1 below.

All relevant staff will be retrained annually.

Figure 1 - Accessibility training requirements for all relevant MTD jobs.

Content Authoring Accessible Design Developer Training Multimedia Testing for Accessibility
Software Development Manager Train Train Train Train Train
Software Developer Train Train Train Train Train
Marketing Manager Train Train Train
Customer Service Director Train Train Train
Customer Support Specialist Train Train
Service Planner Train
Planner Analyst Train
Special Services Manager Train Train Train
Chief of Staff Train Train Train

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