MTD is seeking candidates for Illinois Terminal Office Supervisor. The Illinois Terminal Office Supervisor performs a variety of routine and complex clerical and administrative work to oversee the Customer Service Center at MTD’s Illinois Terminal as well as manage the events and meeting center, CityView. This includes answering incoming calls, maintaining records, office procedures, giving tours, maintaining relationships with clients and vendors, and administrative support. This position assigns work and supervises the Information Assistants. The work hours for this position are Monday - Friday from 9AM - 6PM. 

This is a salaried staff position with an excellent benefit package, including 100% employer-sponsored family health/dental/vision insurance premiums, an IMRF pension, a deferred compensation match plan, and a generous paid time off policy. 

Education Requirements

An associate degree or equivalent work experience in an office or customer service-related setting is required.  

Experience Requirements

  • A minimum of two years of progressively responsible work experience, preferably in customer service, administrative support, or a related work setting is required.     
  • Prior experience in supervising and/or training employees is preferred.  
  • Must hold a valid State of Illinois Driver’s License. 

Responsibilities

  • Understanding of MTD’s transportation services including fixed-route, pass sales, balancing and reconciling sales, external and internal phone and mail correspondence, and communicating regularly with the Office Supervisors at Administration & Operations, CityView customers, external and internal customers, and Illinois Terminal tenants. 
  • Support administration of Half Fare Cab and DASH Card programs by phone and mail correspondence, filing records, and providing general support and education in coordination with the Office Supervisors and Special Services Manager. 
  • Serves customers and visitors in person and by telephone; answers or directs inquiries; maintains confidence of customers, staff, and employees by keeping sensitive information confidential. 
  • Acts as custodian of departmental documents and records including accurate financial records for pass sales, DASH Cards, CityView contracts, establishes and maintains filing systems, and indexes various records.  
  • Supports the Marketing Manager with CityView advertising and promotional endeavors. 
  • Coordinates and assigns CityView related tasks to Maintenance, Security, and Information Assistant personnel, as necessary. 
  • Coordinates with CityView caterer(s) to ensure the accurate and timely transfer of related information and monitors event activity to uphold high standards of service and professionalism. 

The list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.  

Work Hours

Monday - Friday from 9AM - 6PM

Other Information

Additional Information

  • Work shifts vary from day to night, as needed. MTD operates seven days a week, including weekends and holidays, and this position may require some work outside of traditional business hours.   
  • All MTD employees are trained on the Management System Policy and the impacts associated with this position.  
  • The employee will be subject to a pre-employment background check, physical, and drug and alcohol testing. The employee is required to comply with MTD’s Drug & Alcohol Policy.   
  • This job description is subject to change as needs of the District, and the tools we use, evolve over time. 

Work Environment

The work environment involves exposure to conditions generally found in two different office settings. One setting is a close, limited space in a shared workspace and the other is a separate workspace. The noise level is quiet to moderate. There are frequent interruptions to this position’s workflow with moderate foot traffic. There is an expectation to hold and attend meetings on a regular basis.

Physical Demands

The exertion level required for this position is considered medium work. Physical requirements include stooping, bending, standing, squatting/crouching, pushing/pulling, and reaching above shoulders. While performing the duties of this job, employees are often required to sit, with regular periods of walking and standing; ability to climb and descend flights of stairs; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; reach with hands and arms; use vision to read printed materials and a computer screen; and exert up to 50 lbs. of force occasionally or a up to 20 lbs. of force frequently to lift, carry, push, pull, or otherwise move objects.

Benefits

MTD offers the following benefits for this position: Illinois Municipal Retirement Fund, health insurance, vision insurance, dental insurance, life insurance, voluntary insurance, paid time off, paid holidays, vacation, bereavement leave, parental leave, flexible spending account, retirement health savings account, deferred compensation investment plans, EAP, uniform allowance, fitness center, transportation, and Urbana Municipal Credit Union.

Starting Salary: $53,000 - $60,000/based on experience 

Closing Date: March 24, 2025 at 5:00PM (CST)

To Apply: Select "Apply Now" below to fill out the application, and attach a cover letter and resume. 

As with all MTD positions, candidates for this position must pass a drug test. The MTD is an Equal Opportunity Employer. Apply for position at Champaign-Urbana Mass Transit District, 1101 East University Avenue in Urbana. For more information, contact Sasha at 217.384.8188.