MTD is looking for qualified candidates for the Operations Support Specialist.
The Operations Support Specialist provides administrative support for the Operations Department through preparation of reports, correspondence, data entry, and other duties as assigned.
This is a salaried staff position with an excellent benefit package, including 100% employer-sponsored family health/dental/vision insurance premiums, an IMRF pension, a deferred compensation match plan, and a generous paid time off policy.
Education Requirements
An associate degree or equivalent work experience in business, clerical, administrative support, or related field is required.
Experience Requirements
- A minimum of two years of work experience in a public agency, not-for-profit, and/or experience in a communications position within a service environment is required.
- Experience in a busy office environment with moderate interruptions is preferred.
- Knowledge and experience using Microsoft Office Suite.
- Excellent written and verbal communication skills.
Responsibilities
- Manages the District’s complaint/compliment procedure, delegating investigation responsibilities to supervisors and documenting the results of the investigation
- Maintains electronic and hard copy records associated with attendance, complaints, discipline, and special projects as assigned
- Conducts Operator vacation picks
- Maintains electronic and paper filing system for the department
- Conducts weekly audit for DDVR Cards
- Acts of a point of contact for police reports and videos
- Acts as liaison for schools for scheduling learn-to-rides, registrations, videos, and incident tracking
- Answers and directs phone calls
The list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
Work Hours
Monday - Friday from 8:00 AM - 5:00 PM.
Work shifts vary from day to night, as needed. MTD operates seven days a week, including weekends and holidays, and this position may require some work outside of traditional business hours.
Other Information
Physical Demands
The exertion level required for this position is considered medium work. Physical requirements include stooping, bending, standing, squatting/crouching, pushing/pulling, and reaching above shoulders. While performing the duties of this job, employees are often required to sit, with regular periods of walking and standing; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; reach with hands and arms; use vision to read printed materials and a computer screen; and exert up to 50 lbs. of force occasionally or a up to 20 lbs. of force frequently to lift, carry, push, pull, or otherwise move objects.
Work Environment
The work environment involves exposure to conditions generally found in an office setting. The noise level is quiet to moderate. There are frequent interruptions to this position’s workflow and there is an expectation to hold and attend meetings on a regular basis. This position is predominantly located in one office building, but the position will sometimes require an employee to visit other locations to meet with employees or attend training and meetings, including the Illinois Terminal, Administrative Office Building, Maintenance Garage, or other off-site locations. Occasionally, the employee may need to work outdoors in inclement weather.
Additional Information
- All MTD employees are trained on the Management System Policy and the impacts associated with this position.
- Applicant must pass a pre-employment background check, physical, and drug and alcohol testing. The employee is required to comply with MTD’s Drug & Alcohol Policy.
- This job description is subject to change as needs of the District, and the tools we use, evolve over time.
Salary Range: $53,500 - $62,500/based on experience
Closing date: December 10, 2024 at 5:00p (CST)
To Apply: Select "Apply Now" below to fill out the application, and to attach a cover letter and resume.
As with all MTD positions, candidates for this position must pass a drug test. The MTD is an Equal Opportunity Employer. Apply for position at Champaign-Urbana Mass Transit District, 1101 East University Avenue in Urbana. For more information, contact Sasha at 217.384.8188.