MTD is looking a new Technology Support Specialist. This position acts as a first line of support for District technology users. The person in this position will support the Lead Technology Support Specialist with helpdesk responsibilities, network documentation and troubleshooting, application support, patch management, device provisioning, and hardware and software inventory.
This is a salaried staff position with an excellent benefit package, including 100% employer-sponsored family health/dental/vision insurance premiums, an IMRF pension, a deferred compensation match plan, and a generous paid time off policy.
Education Requirements
An associate degree or equivalent experience in Network Administration, Helpdesk Support, or a related field is preferred.
Experience Requirements
Experience with the following technologies is preferred: Microsoft Windows 11; Microsoft Office 365; basic networking concepts including OSI Model, DNS, and DHCP.
Responsibilities
- Work with Lead Technology Support Specialist to provide front-line support for District technology users. Provide timely responses to user’s needs and helpdesk tickets.
- Assist with regular preventative maintenance on District workstations and technology equipment.
- Assist Lead Technology Support Specialist with support of passenger information kiosks and management of user accounts and licensing.
- Create and maintain detailed documentation.
- Work with Lead Technology Support Specialist and Technology Services Director to manage end user device inventory and provision devices for end users.
- Engage in computer-based training (CBT) or other eLearning assigned by Technology Services Director.
- Crosstrain in other Technology Services functions in order to assist with covering duties during departmental personnel absences.
The list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
Work Hours
- General work hours for this position will be Monday - Friday, from 8:00AM - 5:00PM.
- Work shifts vary from day to night, as needed. MTD operates seven days a week, including weekends and holidays, and this position may require some work outside of traditional business hours.
Other Information
Benefits
MTD offers the following benefits for this position: Illinois Municipal Retirement Fund, health insurance, vision insurance, dental insurance, life insurance, voluntary insurance, paid time off, paid holidays, vacation, bereavement leave, parental leave, flexible spending account, retirement health savings account, deferred compensation investment plans, EAP, uniform allowance, fitness center, transportation, and Urbana Municipal Credit Union.
Physical Demands
The exertion level required for this position is generally considered light work. Physical requirements include stooping, bending, standing, squatting/crouching, pushing/pulling, and reaching above shoulders. While performing the duties of this job, employees are often required to sit, with regular periods of walking and standing; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; reach with hands and arms; use vision to read printed materials and a computer screen; and exert up to 20 lbs. of force occasionally or a up to 10 lbs. of force frequently to lift, carry, push, pull, or otherwise move objects.
Work Environment
The work environment involves exposure to conditions generally found in an office setting. The noise level is quiet to moderate. There are frequent interruptions to this position’s workflow and there is an expectation to hold and attend meetings on a regular basis. This position is predominantly located in one office building, but the position will sometimes require an employee to visit other locations to meet with employees or attend training and meetings, including the Illinois Terminal, Administrative Office Building, Maintenance Garage, or other off-site locations. Occasionally, the employee may need to work outdoors in inclement weather.
Additional Information
- All MTD employees are trained on the Management System Policy and the impacts associated with this position.
- Applicant must pass a pre-employment background check, physical, and drug and alcohol testing. The employee is required to comply with MTD’s Drug & Alcohol Policy.
- This job description is subject to change as needs of the District, and the tools we use, evolve over time.
Starting Salary: $56,000 - $61,000, based on experience
Closing Date: July 9, 2025 at 5:00PM (CST)
To Apply: Select "Apply Now" below to fill out the application, and attach a cover letter and resume.
As with all MTD positions, candidates for this position must pass a drug test. The MTD is an Equal Opportunity Employer. Apply for position at Champaign-Urbana Mass Transit District, 1101 East University Avenue in Urbana. For more information, contact Sasha at 217.384.8188.