How do I apply for ADA Paratransit?

Apply for ADA Paratransit at the link below. We ask a few questions about where the passenger lives, their experience riding the bus, and any conditions that prevent them from accessing the fixed-route bus system. The application also includes a professional verification that must be filled out by a doctor, nurse, social worker, physical therapist, or similar professional who can speak to the passenger’s specific needs.

All applications must be responded to within 21 days, though a determination is generally made in 10 to 14 days.

An important note is that no two circumstances are exactly the same, and the application process considers both medical and geographical circumstances. There is no condition that will have a passenger automatically accepted for ADA Paratransit.

For prospective passengers who do not live in MTD's service area, but plan on visiting, service can be provided for a limited time without going through the traditional application process. Call us at 217.384.8188 for more information on registering for ADA Paratransit temporarily as a visitor.

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